Reporting a problem

The game is still being built, so things will go wrong now and then. If something looks broken, gets you stuck, or just doesn't seem right, it helps a lot to hear about it while it's fresh. Open the menu beside the clock and pick Report a problem at the bottom, or type /bug in the chat and press enter.

Say what happened and what you were doing at the time. A sentence or two is plenty. Something like "I walked into the river with a cart and it stopped moving" tells us far more than "carts are broken".

You don't have to say where you were or what you're playing on. The game sends that along by itself, with any errors it noticed on your screen and the last few lines from your log. It also takes a picture of what you could see when you opened it. The picture is only the land and what's on it, never the menus or the chat, and you can untick it if you'd rather not send it.

Only the people running the game can read what you send.

Reporting another player#

If someone is bothering you, open the chat box, go to the Out tab and tap Report beside their name. Say what they did in a sentence or two. The game sends along where they were and the last few things they said in chat, as the server heard them, so you don't have to copy any of it out. They aren't told who reported them.

Someone who's running the game reads every report. Depending on what happened they might have a word with the person, mute them so nothing they say in chat or on voice reaches anyone, send them out of the game, or ban the account for good. You don't have to wait for that, though. If it's their voice you can mute them yourself straight away from the voice chat page, and it's always fine to just walk away.